Ongoing support
Maintenance is your choice.
Project development is a one-time price. Optional maintenance is a separate monthly agreement for keeping the finished system healthy.
Recurring
Maintenance is keeping it working. It is not free feature development.
Optional monthly care for a finished system.
What it covers
- Security and dependency updates
- Bug fixes in what we built
- Uptime and error monitoring
- Minor content and copy changes
- Deployment support and releases
- Backups checked, where the system has them
- Answering questions from your team
What it does not
- New features and new screens
- Redesigns
- Migrations to a different platform
- Work on systems we did not build, unless agreed
- Unlimited changes of any kind
Where the line is. New capabilities are quoted separately before work begins.
Is it compulsory? You can decline maintenance. Without it, updates, monitoring and routine support stop; we can quote new work when needed.
- Menu websiteMVR 500/month
- Business websiteMVR 700 – 1,600/month
- Professional siteMVR 1,500 – 3,300/month
- E-commerceFrom MVR 2,900/month
- Travel systemsFrom MVR 4,100/month
- Custom softwareFrom MVR 5,000/month
- AI integrationFrom MVR 2,100/month
- Feature workFrom MVR 1,100/month
What a monthly fee reserves.
We agree the monthly support capacity and response times when your system goes live.
- Reserved, not banked
- Unused capacity does not roll into the next month.
- Carried once, by agreement
- We can carry unused capacity forward one month if agreed in advance.
- Over the reserve
- Work beyond the monthly allowance is quoted before it is billed.
- Response times
- We write response times into the agreement.
- Features are still features
- New features are quoted separately.